Client & Family Portal
Welcome to
Open Grace
Your family's home for support, resources, and connection. We are here for you every step of the way.
Inland Counties Regional Center Provider • Vendor PJ6208
At Open Grace LLC we believe every family deserves a dedicated partner — someone who shows up, listens, and works alongside you to build a stronger future for your loved one. This portal gives you access to everything you need.
— Joshua Ellis, Director • Open Grace LLC
Forms & Agreements
This form confirms your consent to receive Coordinated Family Support services from Open Grace LLC. Please read carefully and sign digitally. A copy will be emailed to you.
Complete & Sign →
If you were referred to Open Grace LLC by your IRC Service Coordinator or are requesting services for the first time, complete this referral form.
Submit Referral →
Explore all 8 service areas, see the most common family needs, and get answers to frequently asked questions about CFS services.
Explore Services →
Our Services
👥
Direct Support Services
Personalized hands-on support for daily goals, routines, and independence
📈
Skill Building & Development
Building confidence, life skills, and independence one step at a time
🌐
Community Integration
Meaningful participation in community life, activities, and social connections
🔗
Resource Linkage & Navigation
Connecting your family to Elevate, reimbursements, and community resources
🏫
Family Training & Education
Tools, strategies, and knowledge to support your loved one at home
💰
Reimbursement & Benefit Support
Help with Elevate applications, reimbursement uploads, and benefit programs
Your Rights as an IRC Consumer
You have the right to be treated with dignity and respect at all times
You have the right to choose your service provider and change providers at any time
You have the right to privacy and confidentiality of your records
You have the right to be free from abuse, neglect, and exploitation
You have the right to participate in planning your own services through your IPP
You have the right to file a complaint or grievance at any time without fear of retaliation
Grievance & Complaint Process
Your Voice Matters
You have the right to file a complaint at any time without fear of retaliation or loss of services.
1
Contact the Director Directly
Reach out to Joshua Ellis by phone, text, or email. Most issues are resolved informally and promptly.
2
Submit a Written Complaint
Email joshua.kennedy@opengrace.org with your name, concern, and dates. Written response within 10 business days.
3
Contact Inland Counties Regional Center
Your IRC Service Coordinator can help. IRC has its own complaint and appeal process for all consumers.
4
California DDS — Office of Clients Rights Advocacy
For unresolved concerns contact OCRA at 1-916-654-1987.
🔒 Filing a grievance will never result in loss of services or retaliation. Your rights are protected under California law.