Everything You Need
to Make a Referral

The fastest and most effective way is to contact Director Joshua Kennedy directly by phone or email:

• Phone or text: (951) 880-4132
• Email: info@opengrace.org

When you reach out please share the family's name, the client's UCI number, the primary service needs, and any background that would help us serve the family well from day one. We will confirm receipt and contact the family within 48 hours.

Director Joshua Kennedy personally contacts every referred family within 48 hours of receiving the referral — typically same day or next business day for referrals received before 3 PM.

The initial contact is a personal phone call or text — warm, no-pressure, and designed to answer any questions the family has before committing to services.

Open Grace maintains full IRC-compliant documentation for every consumer including:

• Daily Contact Logs for every service visit
• Quarterly Progress Reports (QPRs) aligned with 90-day deadlines from service start date
• Incident Reports filed same day for any reportable incidents
• Signed CFS Service Acknowledgment on file for every consumer
• Progress notes documenting goal advancement per IPP objectives
• Staff documentation — Live Scan clearance, CPR certification, signed Employee Handbook

Open Grace provides support across all 8 CFS service areas:

• Benefits and system navigation — SSI, IHSS, Medi-Cal, CalFresh, Elevate
• Transportation support and training
• Long-term planning — conservatorship, housing, Special Needs Trust
• Care coordination — managing providers and appointments
• Independent living skills — daily routines, hygiene, money management
• Caregiver support and respite navigation
• Behavioral and communication needs — AAC, specialist referrals
• Community integration and employment — DOR referrals, social skills

Most families have multiple intersecting needs and Open Grace addresses them holistically rather than one at a time.

For families with urgent needs — caregiver crisis, imminent safety concerns, or complex behavioral situations — Open Grace prioritizes same-day or next-day contact and develops an immediate stabilization plan alongside the family.

All Open Grace staff are trained mandated reporters. Any suspected abuse or neglect is reported to APS or CPS immediately, with same-day notification to the Director and an Incident Report filed that day.

Open Grace maintains open communication with referring coordinators throughout the service relationship:

• Confirmation sent when family intake is completed
• QPR reports shared at each 90-day deadline
• Immediate notification for any reportable incidents
• Proactive contact if significant changes occur in family circumstances
• Available by phone or email for any coordinator inquiries at any time

Yes. Open Grace provides culturally appropriate, bilingual services in both English and Spanish. For Spanish-speaking families we can conduct all communication — intake conversations, service delivery, and documentation support — in Spanish. Please indicate language preference when making a referral so we can match the family with the most appropriate support.

Open Grace serves adults with developmental disabilities across the full spectrum of needs. Based on referral patterns we have particular experience supporting families who need:

• Benefits navigation — SSI, IHSS, Medi-Cal applications and appeals
• Long-term planning — aging caregivers, conservatorship, future housing
• Transportation barrier resolution
• Care coordination for consumers with multiple providers
• Bilingual support for Spanish-speaking families
• Caregiver burnout and respite support

We also have experience supporting consumers with complex behavioral needs, non-verbal individuals requiring AAC tools, and families navigating multiple simultaneous crises.

Open Grace is a vendorized CFS provider under IRC Vendor ID PJ6208. Services must be authorized through the consumer's current IPP before delivery can begin. Open Grace does not begin services prior to authorization confirmation.

For questions about billing, authorization, or rate information please contact Director Joshua Kennedy directly at info@opengrace.org or (951) 880-4132.